Shipping Policy

At HAVNHOM, we are committed to delivering your order with the same level of care and attention that goes into curating our collections. Our goal is to ensure your purchase arrives safely and in excellent condition.

Order Processing

In-stock items are typically processed within 2–5 business days. Once your order has been prepared for shipment, you will receive a confirmation email with tracking information, where available.

Special order, made-to-order, or custom items may require additional production time. Estimated lead times are provided on the product page or will be communicated by our team after your order is placed.

Shipping

We offer shipping throughout Canada. Shipping methods and delivery options vary depending on the size, weight, and destination of your order.

Smaller items may be shipped via standard parcel carriers, while larger furniture pieces are delivered through specialized freight services to ensure safe handling.

Shipping charges are calculated at checkout or provided by our team for oversized or custom orders.

Delivery

Delivery times vary based on product availability, destination, and carrier schedules. While we strive to meet estimated delivery dates, unforeseen delays due to weather, transportation, customs, or other circumstances may occur.

For larger furniture deliveries, customers may be contacted to schedule a convenient delivery appointment.

Please ensure someone is available to receive the delivery where required.

Inspecting Your Order

Upon delivery, please inspect your order carefully before signing for receipt. If you notice visible damage to the packaging or product, note it with the carrier and contact HAVNHOM within 48 hours of delivery.

If concealed damage or shipping issues are discovered after delivery, please notify us promptly with photographs so we can assist in resolving the matter.

Special Orders

Custom, made-to-order, and special-order items are manufactured specifically for you and may have extended lead times. Production schedules are estimates and may vary depending on the manufacturer.

Shipping Restrictions

Some oversized or specialty items may not be eligible for delivery to certain remote locations. If additional shipping charges or delivery restrictions apply, our team will contact you before processing your order.

Questions?

If you have any questions regarding shipping, delivery, or your order, our team is happy to assist. Please contact us, and we'll be pleased to help.